General Info:
- All items are preorder items, including the digital items. They may take 3-5 months to be produced, and will be shipped after. Dates may be subject to change; please check our social media.
- Orders are shipped from Canada. Please check if we can ship to your country here. We will partially refund you if we can't ship your bundle.
- All orders come with tracking numbers. Tracking may be limited internationally depending on your country's postal service.
Buyer Agreement:
- Reselling or redistributing these items are not permitted; they are for personal use only.
- Once the item leaves our shipping mod's hands, we are no longer responsible for it.
- We are not responsible for any customs, import, or VAT fees imposed on the package.
- UK/EU Buyers: You are responsible for VAT for your items.
Refund Policy:
- Sales are final after preorder closes.
- We cannot refund packages unless the mods have made a mistake with the address and the buyer has not received it (i.e. the address given does not match up with the address used to mail the package).
- Please make sure you have the right address! We're not responsible for shipping to the wrong address if that is what you've written down.
- We are not responsible for packages that are lost by the postal service or stolen. We are not liable for damage as soon as it is handled by the postal services.
- If items are missing or severely damaged, please email us with a video of you opening the package and looking through the items, and we will try our best to resend the items if we have stock.
- Unclaimed/undelivered packages: We unfortunately cannot be responsible for these. If the package gets returned to us, we can reship them if the buyer covers the shipping costs.